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FAQ about COVID-19 (Coronavirus) and What We are Doing About It

Updated: October 29, 2020

Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It's important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.

Attention Patients - In order to enter the office, you will need to be wearing a mask that covers your nose and mouth and we will be taking your temperature. You will also fill out a survey at least once a week verifying that you haven't been exposed to COVID-19 and are NOT experiencing any symptoms that may be from COVID-19. We are relying our patients and clients to stay home when they aren't feeling well to keep our staff safe and office open.

For those that can't or don't want to wear a mask, or those that have other conditions that put them at a high risk, we encourage Telehealth as an option to obtain care from the comfort of your home or office. More information can be found here.

For more information from the CDC on Face Covers, click here.

What has our practice done to make your appointments as safe as possible?

  • Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces as well as our tables and equipment. Our therapists are sanitizing or washing their hands after contact with patients or other surfaces and anything that is touched is soaked with disinfectant. When completing paperwork, please place pens and clipboard in the container to be disinfected.
  • We are educating our staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration as things change and develop.
  • Implemented policies to keep our patients and staff safe. including:
    • Limiting the number of people in the office.
      • Only 1 person can accompany a patient in the clinic when the situation warrants (minor, language barrier, care giver).
      • We ask that rides wait outside (and enjoy the waterfall from a safe distance).
      • Our gym is limited to only 2 people per hour at this time.
    • Limiting people in the waiting room.
      • We ask that people dropping in to schedule visits, complete the paperwork at home or online rather than in the office, unless their appointment is in the next 20 minutes. 
      • Also, please arrive no more than 5 minutes early to your appointment or gym time.
    • We require that patients use hand sanitizer and/or wash their hands:
      • Before each treatment (there is sanitizer on the table on the way in).
      • After handling paperwork and/or touching any surfaces and/or therapy equipment.
      • Upon leaving our facility.

What should I do if I think I am sick?

Please call and let us know If you are experiencing any of the following:

  • Fever over 100.4° or chills
  • New loss of taste or smell
  • Persistent cough
  • Sore throat
  • Congestion or runny nose
  • Shortness of breath
  • Muscle or body aches
  • Fatigue
  • Nausea or vomiting
  • Diarrhea
  • New onset headaches

In most cases, we will be able to continue your physical therapy care via Telehealth. Your therapist will help decide this on a case-by-case basis. If you experiencing symptoms, please:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

I had some of the above-mentioned symptoms, but don't anymore. Can I come in?

Please let us know if this is the case. In the case you have had any of the above symptoms, and haven't had a negative test, we require the follow to return: At least 10 days have passed since the symptoms began AND at least 24 hour since that last fever without medications AND an improvement of symptoms such as coughing or shortness of breath. Teleheath will be recommended to try to keep up with your plan of care in some cases.

I was around someone that may have COVID-19, should I come in?

In the case that you were exposed to someone that tested positive, or is experiencing symptoms, we will have you wait 2 weeks before coming back into the clinic, or you may provide us with a 2 negative tests, at least 72 hours after exposure, and the tests must be 24 hours apart. Telehealth may be an option for you while waiting for test results or the 2 week quarantine.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19?

Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it and you haven't been regularly cancelling scheduled visits.

What should I do if I have been traveling recently?

Beginning August 1st, the State of Massachusetts implemented its travel policy that can be found here.

In accordance with this order, anyone that has travelled to any high-risk states, or out of the country must either produce a negative COVID-19 test within 72 hours of arrival in MA, or quarantine for 14 days. Telehealth will be an option for these patients until the results are received, or 2 weeks pass.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Limit sharing personal household items - You should minimize the sharing of dishes, drinking glasses, cups, eating utensils, or towels with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all "high-touch" surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

Here's a List of Links to CDC Resources

https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It's full of up-to-date information.

Quick links from the CDC website:

In an effort to minimize contact, our paperwork can be filled out here and payments can be made here. We also have a new credit card system that will securely keep cards on file in order to avoid presenting the card each visit.

Blackstone Valley Physical Therapy Services, Inc.

Dear Valued Patients and Gym Members,

Thank you for trusting us with your Physical Therapy and fitness needs, and this year, for helping us keep our healthcare facility safe and open to all. As the holiday season is approaching, we understand that during a typical holiday season, people attend many gatherings. As a staff, we value time spent with friends and family, and do not want to affect people’s ability to see, or visit with their loved ones during this time; but are asking that you go about it in a way that ensures the continued safety of our patients, staff, and gym members.

If you are traveling, or having others travel to your home for the Holidays, please be aware that our facility requires our staff, patients, and clients to abide by the Commonwealth’s Travel Order in regards to testing and risk levels of other states. We will continue to inquire about direct exposure to others, to ensure the health and safety of those that work and come into our healthcare facility. In cases where there may be exposures, we will shift your appointments to telehealth visits until the requirements of the Travel Order have been met via testing or quarantine.

We appreciate your understanding of our policies and continued support of BVPTS during these challenging times, and we strive to continue to provide a safe environment for our employees, patients, and gym members into 2021 and beyond.

Welcome to
Blackstone Valley Physical Therapy Services, Inc.

For 30 years, Blackstone Valley Physical Therapy Services, Inc. has been an independent, physical therapist owned, private practice that has been serving the residents of the Blackstone Valley; helping them get back to the activities they want and need to do in the office, at home, or on the field.

Blackstone Valley Physical Therapy Services

Our staff of licensed therapists focuses on you, the individual, as we help you get to the level you want to be! We utilize both manual therapy and guided exercise, in our physical therapy treatments, to improve your mobility and strength and help you reach your goals. With our convenient location and hours, you're sure to find a time that fits your busy schedule.


Appointments are quick and easy.
You May Not Need A Referral To Begin Therapy!
Call Us Today:
(508) 234-7544
(508) 234-7544


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