FAQ about COVID-19 (Coronavirus) and What We are Doing About It
Updated: September 3, 2020
Disclaimer: Information about COVID-19 is rapidly changing. The information below may not be correct, complete, accurate, and/or may have changed without notice. It's important to get your information from a trusted source. As such, we recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 for the most recent developments and advice.
Attention Patients - In order to enter the office, you will need to be wearing a mask that covers your nose and mouth and we will be taking your temperature. You will also fill out a survey at least once a week verifying that you haven't been exposed to COVID-19 and are NOT experiencing any symptoms that may be from COVID-19. We are relying our patients and clients to stay home when they aren't feeling well to keep our staff safe and office open.
For those that can't or don't want to wear a mask, or those that have other conditions that put them at a high risk, we encourage Telehealth as an option to obtain care from the comfort of your home or office. More information can be found here.
For more information from the CDC on Face Covers, click here.
What has our practice done to make your appointments as safe as possible?
- Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces as well as our tables and equipment. Our therapists are sanitizing or washing their hands after contact with patients or other surfaces and anything that is touched is soaked with disinfectant. When completing paperwork, please place pens and clipboard in the container to be disinfected.
- We are educating our staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration as things change and develop.
- Implemented policies to keep our patients and staff safe. including:
- Limiting the number of people in the office.
- Only 1 person can accompany a patient in the clinic when the situation warrants (minor, language barrier, care giver).
- We ask that rides wait outside (and enjoy the waterfall from a safe distance).
- Our gym is limited to only 2 people per hour at this time.
- Limiting people in the waiting room.
- We ask that people dropping in to schedule visits, complete the paperwork at home or online rather than in the office, unless their appointment is in the next 20 minutes.
- Also, please arrive no more than 5 minutes early to your appointment or gym time.
- We require that patients use hand sanitizer and/or wash their hands:
- Before each treatment (there is sanitizer on the table on the way in).
- After handling paperwork and/or touching any surfaces and/or therapy equipment.
- Upon leaving our facility.
What should I do if I think I am sick?
Please call and let us know If you are experiencing any of the following:
- Fever over 100.4° or chills
- New loss of taste or smell
- Persistent cough
- Sore throat
- Congestion or runny nose
- Shortness of breath
- Muscle or body aches
- Nausea or vomiting
- New onset headaches
In most cases, we will be able to continue your physical therapy care via Telehealth. Your therapist will help decide this on a case-by-case basis. If you experiencing symptoms, please:
- Stay home
- Avoid public areas
- Avoid public transportation
- Stay away from others
- Limit contact with pets & animals
- Call ahead before visiting your doctor
- Wear a facemask
- Cover your coughs & sneezes
- Clean your hands often
- Avoid sharing personal household items
- Clean all high-touch surfaces
- Monitor your symptoms
I had some of the above-mentioned symptoms, but don't anymore. Can I come in?
Please let us know if this is the case. In the case where there were only minor symptoms and you are fever free, and no longer coughing or sneezing (without medications), we will allow you to return to the clinic 5 days after your last symptoms.
I was around someone that may have COVID-19, should I come in?
In the case that you were exposed to someone that tested positive, or is experiencing symptoms, we will have you wait 2 weeks before coming back into the clinic. Telehealth may be an option for you until the 2 weeks pass, or you have a negative test.
Will I be assessed a cancellation penalty if I cancel due to the COVID-19?
Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it and you haven't been regularly cancelling scheduled visits.
What should I do if I have been traveling recently?
Beginning August 1st, the State of Massachusetts implemented its travel policy that can be found here
In accordance with this order, anyone that has travelled to any high-risk states, or out of the country must either produce a negative COVID-19 test within 72 hours of arrival in MA, or quarantine for 14 days. Telehealth will be an option for these patients until the results are received, or 2 weeks pass.
What can I do to protect myself and my family?
- Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Limit sharing personal household items - You should minimize the sharing of dishes, drinking glasses, cups, eating utensils, or towels with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
- Clean all "high-touch" surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.
Here's a List of Links to CDC Resources
https://www.cdc.gov/covid-19 - Make sure you take some time to browse the website. It's full of up-to-date information.
Quick links from the CDC website:
We have the latest in Strength Training and Cardio machines available for our gym members in our Wellness gym.
- Magnum Strength training equipment
- Sci-fit and Landice Treadmills
- Sci-fit Bikes
- Sci-fit Elliptical
- Concept II E Rower
- Magnum Squat Rack with Over 1200 lbs. of Free Weights (rubber and metal plates)
- Over 400 lbs. of Kettlebells
- Over 1200 lbs. of Dumbbells
- Olympics Bars
- Battle Ropes
In an effort to minimize contact, our paperwork can be filled out here and payments can be made here. We also have a new credit card system that will securely keep cards on file in order to avoid presenting the card each visit.